Tesla

I took a delivery of 3 Teslas from burbank location. All 3 have issues. Paint Issues, gaps & alignment, The last one had a deep scratch under the front bumper , hollow missing clips from the wheel well. Dirty with muds and only had 4 miles on it! Other locations they get the car cleaned and had a welcome little note and rarely any issues.

The young staff are good and helpful. The system though is not good. This is a makeshift delivery station inside a service center. Nothing fancy. We took delivery of a new car, but the car had pin hole dents, smudges and scratches. The interior had hair in the center box. These things did not give a good feeling. The staff were in a hurry as they had many deliveries.

Scheduling a replacement windshield appointment at Tesla of Burbank two weeks in advance, I expected a smooth and efficient process. Unfortunately, my experience fell far short of these expectations, leaving me frustrated and disappointed. Upon arriving at the service center, I was informed that the initial quote provided for the windshield replacement was incorrect. To my dismay, they explained that an additional item was needed for the replacement, contradicting the information given during the scheduling process. This unexpected development not only extended the duration of the service but also highlighted a significant communication lapse between the scheduling team and the service center. The service advisor, while apologetic, could not provide an accurate timeline for the revised repair, and I found myself waiting an excruciating five hours for the windshield replacement to be completed. This prolonged delay was exacerbated by the fact that I had scheduled the appointment with the assumption that it would take approximately two and a half hours. Adding to the frustration, I was denied access to a Tesla loaner vehicle since the windshield replacement was deemed an out-of-warranty expense. This left me, as a customer living an hour away, stranded without alternative transportation during the unexpectedly extended service duration. While I appreciate the quality of Tesla vehicles, the overall experience at the Burbank service center was marred by miscommunication and a lack of transparency. It is crucial for Tesla to address these issues to ensure a more seamless and customer-focused service process. Clear and accurate communication, especially when additional items are required, is essential to managing customer expectations and providing a positive service experience.

My model y came with manufacturing defects on front left side door. Burbank Tesla Manager Leo is nice person. Promised me that they will take care manufacturing defects. I had my model y serviced and little that I know, they damaged paint during adjusting the front left door. I have reported their repair damaged. They got back to me saying “can’t address this issue as I reported this on 4th day from repairing my model y. I’ve informed them damaged is not easily noticeable. I noticed it while washing. Attached all the photos. Hope people don’t service their Tesla from Burbank at all. I heard from several other reviewers. Burbank Tesla’s service is the worst. I wish I review their feedback. I would not take delivery with manufacturing defects

Easy 20' walk from downtown Burbank Metrolink stop. The service center approach & parking lot is a bit cramped and chaotic, but the staff is well-organized and gets you processed (not like a basket of vegetables) quickly. The technicians fix the problems reliably, in general. Picking up your car is an unusual process, but it works...the car is parked at a nearby parking garage and you follow the breadcrumbs to find it. But it allows pick up at any hour.

Worst experience event, manager was pressuring me to bring home 2 damaged Tesla after having ordered online an payed cash, my car was supposed to be reordered and he forgot after keeping my cash coincidentally. The cars had ding, dents paint chipping, upholstery coming apart on both cars. I paid cash ahead as a preorder for a lemon. 2 weeks later no sign of new car or my money. After calling and holding for greater than 1 hour multiple times I was told my name and order was linked to the wrecked car. Really after 2 hours of my time at the dealer and paying an Uber according g to their rule I end up with this mess. Worst experience

First I want to congratulate the company for having such a cutting edge repair shop. I have absolutely never had any issue with any of the previous three Tesla s and currently own two X models and both run like the clock from Swiss alps. Staff are efficient and helpful and you are in and out and never feel like there is an upsell of anything you ask and it is delivered. I wanted to give kudos to the manager on duty and of course my name dyslexia prevents me remember her name but she is the Asian American woman with best horses hair main in the continent you can’t miss her. She helped me very quickly and efficiently when I did not know how to articulate my issue. This is a space age company and space age technology and service to go with it. I can’t believe people rated anything less than 5 stars. I remind them they can go back to having a Mercedes where all innovation was to make you buy more and repair more how was Range Rover omg daily repairs with endless visits to repair shop. I was there to switch to new tires because of excessive driving nothing more and they were done under an hour and I was able to pick up my car remotely when I wanted not when it was convenient to the staff and no papers were printed no waiting required. I am in car ownership haven